How can Appmax contact me?
Depending on the situation, our team may reach out for clarifications and/or document requests.
Requests from our internal teams
Some of our teams may proactively contact you to request important information about your operations. In certain cases, these requests have mandatory response deadlines or are required under our Refund Policy.
Customer Support
According to our Refund Policy, when an end customer contacts Appmax, we forward an email to the partner with a copy to the customer.
If you use the Ticket Dashboard, this contact will be made directly through the platform via a support ticket.
You will recognize this contact from the email: atendimento@appmax.com.br
Important: This address is used only for communications from Appmax.
If you need support, refer to the article How to Contact Appmax.
The response deadline will always be indicated in the email content and is also available in our Refund Policy.
Risk
The Risk team monitors the security and integrity of operations on the platform.
Occasionally, they may request information such as tracking codes, proof of service, or details about your operations.
These requests are made via the platform chat or WhatsApp, and you will also be notified through the Platform Pending Items Center.