Skip to content
  • There are no suggestions because the search field is empty.

How to register support information

Learn how to set up your email and/or phone for end-customer support on Appmax.

To maintain good communication with your customers, it is necessary to have a registered support email and phone number for your company. The configured email will be the communication channel through which the Appmax support team will contact your company if your customers reach out to Appmax directly.

Important: Correctly configuring the email and responding promptly is extremely important. According to our Refund Policy, if emails sent by Appmax are not answered to the end customer (with Appmax in copy), the amount will be refunded.

On the Appmax platform, you can register a general support email and store-specific support emails (if you have more than one store).

Important: The general email is where the Appmax team will contact you, and it will also appear to your customers if no store-specific email is configured.

 

Register Email and Phone

 

To register your support email/phone, follow these steps:

  1. Access the Admin Panel.

  2. In the left menu, select Integrations.

  3. Click View Integrations.

  4. Click the three dots next to the desired store.

  5. Enter the support email/phone and save your changes.

Register support information on invoices

To register support information on invoices, follow these steps:

  1. Access the Admin Panel.

  2. In the left menu, select Integrations.

  3. Click Payment Settings.

  4. Click New Configuration to create a new setting or edit the desired store.

  5. To register general support information, contact us via our chat support.

To register general support information, contact us through our chat support.